Shipping policy

Shipping Policy (United Kingdom)

1. Overview
This Shipping Policy outlines the terms and conditions related to the delivery of orders within the United Kingdom. By placing an order with us, you agree to the terms described below.

2. Shipping Coverage
We currently ship to all regions within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. At this time, we do not offer international shipping unless otherwise stated.

3. Order Processing Time
Orders are processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next working day.
Please note that during peak seasons, promotions, or sales events, processing times may be slightly extended.

4. Shipping Methods & Delivery Time
We offer the following delivery options:

  • Standard Delivery: Estimated 3–5 business days

  • Express Delivery: Estimated 1–2 business days

  • Next-Day Delivery (if available): Orders must be placed before the specified cut-off time to qualify

Delivery times are estimates and not guaranteed. Delays may occur due to courier issues, adverse weather conditions, or high demand periods.

5. Shipping Costs
Shipping fees are calculated at checkout based on the selected shipping method and delivery location.
We may offer:

  • Free standard shipping on orders above a certain value

  • Promotional shipping discounts during special campaigns

All applicable charges will be clearly displayed before completing your purchase.

6. Order Tracking
Once your order has been dispatched, a confirmation email containing tracking details will be sent. You can use this tracking number to monitor your shipment in real time.

7. Delivery Responsibility
Once an order has been handed over to the courier service, the responsibility for delivery lies with the courier. However, we will assist you in resolving any delivery-related issues.

8. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
If an incorrect address is provided:

  • We are not liable for failed deliveries

  • Additional charges may apply for re-delivery

9. Missed Deliveries
If you are unavailable at the time of delivery, the courier may:

  • Attempt re-delivery

  • Leave the parcel with a neighbor

  • Deliver to a local collection point

Please follow the courier’s instructions to retrieve your package.

10. Delays Beyond Our Control
We are not responsible for delays caused by circumstances beyond our control, including but not limited to:

  • Severe weather conditions

  • Strikes or industrial actions

  • Courier service disruptions

We will, however, keep you informed in case of significant delays.

11. Lost, Stolen, or Damaged Packages
If your order is lost, stolen, or arrives damaged:

  • Please contact us within 48 hours of receiving the order (or expected delivery date)

  • Provide your order number and relevant details/photos (if applicable)

We will investigate the issue and offer a replacement or refund where appropriate.

12. Partial Shipments
In some cases, your order may be shipped in multiple parcels. If this happens, you will be notified and provided with separate tracking details.

13. Changes & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible. Once the order has been dispatched, changes may not be possible.

14. Contact Information
If you have any questions regarding shipping, please contact our support team:
Email: [feyorafragrance.official01@gmail.com]

We aim to respond to all inquiries within 24–48 business hours.